A leading hotel management company headquartered in Singapore, operating more than 100 hotels across over 30 countries, needed a more reliable and flexible network to support guest internet access and internal business operations. CypressTel’s proposed SD-WAN solution connects hotel branches, headquarters, and public cloud environments, helping simplify network management and accommodate seasonal demand.
Improve internet connectivity for international hotel guests
Support reliable access to Property Management Systems (PMS), Enterprise Resource Planning (ERP), and other business applications
Separate guest internet traffic from the corporate internal network
Enable flexible bandwidth adjustments during peak and low travel seasons
Improve network visibility and simplify supplier coordination
Inconsistent internet quality across regions affected guest satisfaction and operational efficiency
Limited visibility into network usage and faults made troubleshooting difficult
A lack of dedicated on-site IT specialists increased reliance on costly outsourced support
Independent internet procurement and local billing created complex supplier-management processes
Limited bandwidth flexibility made it difficult to respond quickly to seasonal demand
High ongoing network and IT support costs added pressure to operations
Proposed an SD-WAN architecture connecting hotel branches, offices, and public cloud environments through regional backbone nodes
Combined dedicated internet access, cross-region backbone connectivity, and cloud direct connect to support reliable communications
Separated guest and corporate traffic to address different security and application requirements
Introduced centralised network visibility and unified supplier coordination to simplify operations
Separate guest internet traffic from the corporate internal network. Standard firewall protection supports secure guest access, while cross-region internet optimisation helps international guests access online services more smoothly.
Connect hotel branches, headquarters offices, and public cloud environments through an internal network supporting PMS, ERP, and other core business applications.
Connect each site to regional core backbone nodes through SD-WAN over dedicated internet access. Carry cross-region traffic over a dedicated backbone, with cloud direct connect and virtualised SD-WAN supporting stable connectivity between headquarters and public cloud environments.
Provide real-time visibility into branch network usage and fault alerts through an SD-WAN portal. Consolidate coordination for local internet circuits and cross-region optimisation through a single provider to simplify troubleshooting and daily operations.
Increase bandwidth during peak travel seasons and reduce capacity during quieter periods, matching network resources to changing business demand.
Address inconsistent regional internet quality through cross-region internet optimisation and dedicated backbone connectivity, supporting smoother guest access and more reliable operations.
Monitor branch network usage and fault alerts from a centralised portal, enabling faster issue identification and troubleshooting while reducing IT workload.
Streamline coordination for local internet circuits and cross-region connectivity through a single provider, reducing administrative complexity.
Reduce troubleshooting workload and reliance on outsourced support through greater network visibility and simpler operational management.
Explore the proposed network architecture and discover how SD-WAN can address the connectivity challenges of global hotel operations.
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